| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Standard process methodology is followed.)
Customer (Not Relevant: All customers are federal/government clients, have well-defined requirements, requirements-based service delivery is carried out in all the projects.)
Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size/nature and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit Services Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.))
Type of Work: Two types of Service Delivery activities are carried out: (1) Software Solution Services (2) Business Solution Services. |
| Sampling Factor Values: |
Software Solution Services (Type of Work): The process is to provide design, development, implementation & maintenance services to its customers for software solutions.
Business Solution Services (Type of Work): The process is to provide IT Support, Hardware Solutions and Staff Augmentation Services to its customer. |
| Subgroups: |
Software Solution Services: The process is to provide design, development, implementation & maintenance services to its customers for software solutions
5 People, 1 Basic Units
– Software Solution Services
Business Solution Services: The process is to provide IT Support, Hardware Solutions and Staff Augmentation Services to its customer.
23 People, 4 Basic Units
– Business Solution Services |