| Sampling Factors: |
Location (Not Relevant: All in Beijing.)
Customer: Two types of customers: Publishers and libraries.
Size (Not Relevant: Project has similar size.)
Organizational Structure (Not Relevant: Only one Department (Software Development Department).)
Type of Work (Not Relevant: All work is software development.) |
| Sampling Factor Values: |
Publishers (Customer): Publishers
Library (Customer): Library |
| Subgroups: |
Publishers: Publishing house customers
17 People, 2 Basic Units
– Publishers
Libraries: Library System Customers
18 People, 2 Basic Units
– Library |