| Sampling Factors: |
Location (Not Relevant: All management and development activities are conducted at development department in Ningbo, Zhejiang with the same organizational standard processes regardless of location.)
Customer (Not Relevant: Although OU provides system to several types of customers, works for all customers are performed consistently using organizational standard processes.)
Size (Not Relevant: All works use the same process regardless of size and size does not alter the basic steps of the standard process and the life cycle model. Consequently size does not cause significant variations in the performance of processes.)
Organizational Structure (Not Relevant: There is one organization structure with a common OSSP and quality system across all BUs in the organization regardless of the organizational structure.)
Type of Work: There are 2 types of development works such as “New Development”, “Enhancement”. Differences between these two types are application of engineering and project management processes. |
| Sampling Factor Values: |
New Development (Type of Work): New system development project for specific customer. All new development projects form part of this subgroup and they follow the organizational standard set of processes with a little bit of tailoring.
Enhancement (Type of Work): All projects are done based on some customer service requests. The typical output of this type of project is enhanced and updated function. The tailored version of the organizational standard engineering processes are used. |
| Subgroups: |
ND: New development projects for the specific external customer
7 People, 1 Basic Units
– New Development
EN: Upgrade and enhance works based on customer service requests
16 People, 2 Basic Units
– Enhancement |