| Sampling Factors: |
Location (Not Relevant: All the work is done in the OU in Beijing.)
Customer: There are two types of clients, Chinese and Japanese, which both have some different requirements on the procedures and templates used by the development teams during their development respectively.
Size (Not Relevant: The teams normally are made up of 6 to 10 persons and the team size has no impact to the processes and procedures used by the teams during their development.)
Organizational Structure (Not Relevant: The Infrastructure IT Project Department focuses on all MIS and data processing application software products development for Chinese and Japanese clients in the OU.)
Type of Work (Not Relevant: The OU only develops MIS and data processing application software products.) |
| Sampling Factor Values: |
Chinese (Customer): The Chinese clients have some different requirements on the procedures and templates used by the development teams during their development.
Japanese (Customer): The Japanese clients have some different requirements on the procedures and templates used by the development teams during their development as well. |
| Subgroups: |
Subgroup A: Client Type-Chinese
15 People, 2 Basic Units
– Chinese
Subgroup B: Client Type-Japanese
20 People, 3 Basic Units
– Japanese |