| Sampling Factors: |
Location (Not Relevant: Not relevant. The same set of processes, procedures, templates, etc. are used as the basis of planning and performing services in all locations.)
Customer (Not Relevant: Not relevant. The same set of processes, procedures, template, etc. are used as the basis of planning and performing services for all customers. The organization”s customers are all governmental agencies.)
Size (Not Relevant: Not relevant. The same set of processes, procedures, templates, etc. are used as the basis of planning performing services regardless of size. The differences in the actual delivery of services is handled in the Service Delivery process area.)
Organizational Structure: Relevant. Programs that merged from the Heritage IS Sector follow the Heritage IS PEF
Type of Work (Not Relevant: Not relevant. The same set of processes, procedures, templates, etc. are used as the basis of planning and performing the various types of services. The differences in the actual services being delivered is handled in the Service Deliver process area. All of the services deal with providing IT modernization and operational support.) |