| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific.)
Customer (Not Relevant: No change in process based on customer)
Size (Not Relevant: It has no impact based on the size of the project)
Organizational Structure: Digital Examination services (Dex)
Type of Work (Not Relevant: No major impact based on type of work)
Lifecycle: Core ,annuity ,New Buiz ,Call management |
| Sampling Factor Values: |
Dex (Organizational Structure): Digital Examination services
Dummy (Organizational Structure): Dummy
Core (Lifecycle): Core
Annuity (Lifecycle): annuity
New Buiz (Lifecycle): New Business
Call management (Lifecycle): Call management |
| Subgroups: |
Go-core/Dex: Go-core/Dex
350 People, 1 Basic Units
– Dex
– Core
Go-Annui/Dex: Go-Annui/Dex
80 People, 1 Basic Units
– Annuity
– Dex
Go-NewBuss/Dex: Go-NewBuss/Dex
80 People, 1 Basic Units
– Dex
– New Buiz
Go-CallMgmt/Dex: Go-CallMgmt/Dex
50 People, 1 Basic Units
– Call management
– Dex |