| Sampling Factors: |
Location (Not Relevant: There is one single location located in Bangalore in appraisal scope)
Customer (Not Relevant: All customers are government)
Size: There are small and large projects based on number of FTEs
Organizational Structure (Not Relevant: all projects follow same uniform organizational structure)
Type of Work: There are three types of work development maintenance IT support |
| Sampling Factor Values: |
small (Size): less than <= 20=”” full=”” time=””>
Large (Size): >20 full time staff
development (Type of Work): software development
maintenance (Type of Work): change requests ad bug fixing
IT Support (Type of Work): service requests, incident and problem management |
| Subgroups: |
SG1 DEV: small Development
21 People, 3 Basic Units
– small
– development
SG1 DEV + SVC: large maintenance
60 People, 2 Basic Units
– maintenance
– Large
SGI SVC: large IT support
68 People, 2 Basic Units
– Large
– IT Support
SG2 SVC: small SVC
33 People, 2 Basic Units
– IT Support
– small |