| Sampling Factors: |
Location (Not Relevant: No effect. Projects and support groups at same location in Beijing)
Customer: Bank and Telecom Operators
Size (Not Relevant: No influence on the process implementation, all are small projects on the process implementation, less than or equal to 10 persons)
Organizational Structure (Not Relevant: All projects are conducted within the one department (R&D Center). There is no impact from organisational structure on project differentiation)
Type of Work (Not Relevant: No effect. All projects are customized software development) |
| Sampling Factor Values: |
Bank Customers (Customer): Bank customers applications
Telecom Operators (Customer): Telecom Operators applications |
| Subgroups: |
Bank customers: Bank customers applications
15 People, 2 Basic Units
– Bank Customers
Telecom Operators: Telecom Operators applications
14 People, 2 Basic Units
– Telecom Operators |