| Sampling Factors: |
Location (Not Relevant: No. All activities are performed at one location.)
Customer (Not Relevant: No. One customer.)
Size (Not Relevant: No. The basic unit sizes in the organization unit is similar.)
Organizational Structure: Yes. For development projects, different processes are defined for each group. For services projects, processes are the same.
Type of Work: Yes. Development and Services exist. |
| Sampling Factor Values: |
Business Application (Organizational Structure): Development of custom application software.
Terminal (Organizational Structure): Development of custom terminal software
Server (Organizational Structure): Development of server software
Service (Organizational Structure): System Service delivery for all kinds.
Development (Type of Work): Software development
Service (Type of Work): Service delivery |
| Subgroups: |
SH1: Development group using SH1 processes
79 People, 5 Basic Units
– Development
– Terminal
SH4: Development group using SH4 processes
105 People, 21 Basic Units
– Business Application
– Development
SH5: Development group using SH5 processes
155 People, 8 Basic Units
– Development
– Server
SH3: Service delivery projects
85 People, 1 Basic Units
– Service
– Service |