| Sampling Factors: |
Location (Not Relevant: There is only one centre located in Gurgaon which is in appraisal scope)
Customer (Not Relevant: all projects are from one single customer)
Size: there are two types of projects based on number of full time staff engaged in services
Organizational Structure (Not Relevant: all projects follow same uniform organizational structure)
Type of Work: Projects involve support for Lotus and Oracle technology |
| Sampling Factor Values: |
small (Size): projects having < 5=””>
Large (Size): projects having>= 5 FTEs
Lotus (Type of Work): Projects involving Lotus technology
Oracle (Type of Work): Projects having Oracle Technology |
| Subgroups: |
SG1 SVC: Small Oracle
2 People, 1 Basic Units
– small
– Oracle
SG2 SVC: Lrage Oracle
7 People, 1 Basic Units
– Oracle
– Large
SG3 SVC: Large Lotus
6 People, 1 Basic Units
– Large
– Lotus |