| Sampling Factors: |
Location (Not Relevant: The business activities and processes in the OU are not differentiated by Location, as it serves only one location.)
Customer (Not Relevant: The business activities and processes in the OU are not differentiated by Customer.)
Size (Not Relevant: The business activities and processes in the OU are not differentiated by team size)
Organizational Structure (Not Relevant: The business activities and processes in the OU are not differentiated by Organizational Structure.)
Type of Work: The business activities and processes in the OU are differentiated by Type of work, which includes Operations and Maintenance for Data centres (DC) and Public Distribution System (PDS) and Helpdesk support .
Domain: The business activities and processes in the OU are differentiated by Domain, which includes Energy Management and e-Governance |
| Sampling Factor Values: |
Operations and Maintenance – Data centre (Type of Work): Operations and maintenance of Data Centres (DC) for Energy saving and Carbon Reduction.
Operations and Maintenance – PDS (Type of Work): Operations and Maintenance of Public Distribution System (PDS) deployed across various states of India.
Helpdesk Support (Type of Work): Inbound call support for Public Distribution System (PDS) cross various states of India.
Energy Management (Domain): Monitoring and Reporting of Energy savings using Automatic Meter Reading (AMR)
e-Governance (Domain): e-Governance for Public Distribution System (PDS) across various states in India. |
| Subgroups: |
SG1: Operations and maintenance of Data Centres (DC) Installed in Gulbarga Electricity Supply Company.
68 People, 2 Basic Units
– Operations and Maintenance – Data centre
– Energy Management
SG2: Operations and Maintenance of Point of Sale (POS) devices deployed across various states of India.
693 People, 5 Basic Units
– e-Governance
– Operations and Maintenance – PDS
SG3: Inbound call support for Public Distribution System (PDS) cross various states of India.
75 People, 5 Basic Units
– Helpdesk Support
– e-Governance |