| Sampling Factors: |
Location (Not Relevant: There is only one location from which work is managed.)
Customer (Not Relevant: There is one customer base and the processes are not performed differently.)
Size (Not Relevant: The projects are all approximately the same size, and the processes are not performed differently.)
Organizational Structure (Not Relevant: There is only one part of the company that performs software development and/or services, using the same processes.)
Type of Work: Software Development, IT Services |