| Sampling Factors: |
Location (Not Relevant: Main location for the Software Factory in Rivas, Madrid. A few people work in other locations (Galicia, Barcelona), but they follow the same processes and information systems)
Customer (Not Relevant: The type of customer (mainly Public Administrations) does not impact the processes followed in the organizational unit)
Size (Not Relevant: Size or duration of the projects has no impact to the processes followed in the organizational unit)
Organizational Structure (Not Relevant: Small organization with one only department where the projects are conducted)
Type of Work: The type of project has an impact on the processes and information systems used |
| Sampling Factor Values: |
Consultancy and Development (Type of Work): Consultancy to identify the customer needs and scope determination, and development project execution
Product Maintenance (Type of Work): Service that comprises support, training, corrective and evolutionary maintenance services for GacelaCare product, as well as implementations in customers infrastructures |
| Subgroups: |
SG1: Consultancy to identify the customer needs and scope determination, and development project execution
17 People, 8 Basic Units
– Consultancy and Development
SG2: Service that comprises support, training, corrective and evolutionary maintenance services for GacelaCare product, as well as implementations in customers infrastructures
10 People, 9 Basic Units
– Product Maintenance |