| Sampling Factors: |
Location (Not Relevant: The Software Factory Team is located mainly in Madrid, although there are some people located in other cities, all of them use the same set of processes.)
Customer (Not Relevant: Customer requests are managed in the same way, so this factor has no influence in the way the activities are performed.)
Size (Not Relevant: The size is not affecting the way the processes are applied. All projects are managed in the same way independent on the estimated effort to implement them.)
Organizational Structure (Not Relevant: All groups of the organization have teh same set of processes as reference.)
Type of Work: The OU offers different kind of works and services to the customers: Consultancy and Development & Product Maintenance |
| Sampling Factor Values: |
Consultancy and Development (Type of Work): Consultancy to identify customer or product needs and development project execution
Product Maintenance (Type of Work): Service that comprises corrective maintenance, minor changes, training and support for Gacela Care Product |
| Subgroups: |
G1: Consultancy to identify customer or product needs and development project execution
13 People, 10 Basic Units
– Consultancy and Development
G2: Service that comprises corrective maintenance, minor changes, training and support for Gacela Care Product
19 People, 20 Basic Units
– Product Maintenance |