Organization Name：
（组织名称） Vertex Offshore Services Pvt. Ltd.
（组织名称） Vertex Offshore Services Pvt. Ltd.
Organizational Unit：
（组织单位） Offshore Development Center
（组织单位） Offshore Development Center
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Mar 28, 2014
（评估结束日期） Mar 28, 2014
Lead Appraiser：
（主任评估师） SrinivasaRao Tumu
（主任评估师） SrinivasaRao Tumu
Sponsor：
（发起人） Priya Hariharan
（发起人） Priya Hariharan
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All projects are executed at single location i.e. Hyderabad.)
Customer (Not Relevant: Projects are executed for multiple customers. The process followed by projects is consistent across types of projects irrespective of customers. Hence customer is not an influencing factor.)
Size (Not Relevant: Process followed by projects is consistent across types of projects irrespective of size of the projects. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: Offshore Development Center is organized as a single unit and all the projects are executed under the same unit. Hence organizational structure is not considered as a sampling factor.)
Type of Work: Relevant: Type of work i.e. Development / Support influences the process as two different types of projects (Development Projects & Support Projects) are executed in the OU.Sampling Factor Values: Dev (Type of Work): Projects of Development nature.
Support (Type of Work): Projects of Support nature.Subgroups: ODC – Dev: This subgroup is involved in development of new applications. Modified Waterfall / Agile Scrum lifecycles models are followed to deliver the projects. The Project Management Lifecycle has five major phases (Project Initiation, Project Planning, Project Execution, Project Monitoring and Control and Project Closure). The Project execution involves requirements, design, coding, testing & User Acceptance.
48 People, 9 Basic Units
– Dev
ODC – Sup: This subgroup is involved in executing support projects. Support scope includes incident management / fulfillment requests from the clients. L1 team (Helpdesk) will be the SPOC for the complete incident/fulfillment lifecycle. Support phases include Project Initiation, Planning, Analysis, Execution, and Closure. Application maintenance includes two major types of maintenance activities which are Corrective maintenance and Adaptive maintenance.
62 People, 3 Basic Units
– Support
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