| Sampling Factors: |
Location (Not Relevant: No effect on implementation. All the projects are executed in Lima city, Peru. The location is not relevant for the process usage.)
Customer (Not Relevant: No effect on implementation. All the projects are for internal areas. Organization has defined standard processes to be executed uniformly across every project or service to ensure consistent results and quality for internal customers.)
Size: There are two types of acquisition projects based on its size: services of large complexity and services of standard complexity.
Organizational Structure (Not Relevant: No effect on implementation. All the projects belong to the same business unit: Information Technology Office (OTI) and follow the same set of processes.)
Type of Work (Not Relevant: No effect on implementation. All the projects are contracts with suppliers which provides IT products and services in the project.) |
| Sampling Factor Values: |
Large complexity (Size): An IT service acquisition project with a significant budget and an internal team assigned to interact with the supplier.
Standard complexity (Size): An IT service acquisition project with a small budget and one to four people assigned to interact with the supplier |
| Subgroups: |
Complex IT service acquisition project: An IT service acquisition project with a significant budget and an internal team (6 to 20 people) assigned to interact (supervision, acceptance) with the supplier.
30 People, 2 Basic Units
– Large complexity
Standard IT service acquisition project: An acquisition service project with a small budget and an 1 to 4 people assigned to interact (supervision, acceptance) with the supplier.
21 People, 7 Basic Units
– Standard complexity |