| Sampling Factors: |
Location (Not Relevant: All are in the same location, no effect on process use or tailoring)
Customer: 2 customer types
Size (Not Relevant: Projects are similar in staff size and duration)
Organizational Structure: 2 departments with same senior manager, no effect on process use or tailoring
Type of Work (Not Relevant: All are development projects) |
| Sampling Factor Values: |
Enterprise (Customer): ERP customers
Government (Customer): City government customers
R&D Center (Organizational Structure): Development department
Technology company (Organizational Structure): Xi’an But’one Technology Co. |
| Subgroups: |
Enterprise R&D: R&D department doing ERP work
15 People, 2 Basic Units
– Enterprise
– R&D Center
Technology Government: Technology company doing work for the government
15 People, 2 Basic Units
– Technology company
– Government |