| Sampling Factors: |
Location (Not Relevant: All work is done in Shanghai; location doesn”t affect process use.)
Customer: Business customers and end user customers development and handling of requirements use some different processes.
Size (Not Relevant: Projects” processes aren”t altered by the size of the project; all projects are within a range.)
Organizational Structure (Not Relevant: Projects in the different departments use the same processes, depending on the source of requirements and the type of development.)
Type of Work: New development and upgrade development use some different processes. |
| Sampling Factor Values: |
B2B (Customer): Products for business customers
B2C (Customer): Products for end user customers
New development (Type of Work): Products being newly developed
Upgrade (Type of Work): Feature changes or other upgrades to existing products |
| Subgroups: |
New Development B2B: Development of new products for business customers
36 People, 3 Basic Units
– B2B
– New development
New Development B2C: New development for end user customers
35 People, 3 Basic Units
– New development
– B2C
Upgrade B2B: Upgrade products for business customers
61 People, 5 Basic Units
– Upgrade
– B2B |