| Sampling Factors: |
Location (Not Relevant: All projects are operated out of only one location, Kuala Lumpur, Malaysia)
Customer (Not Relevant: The process followed is not influenced by customer.)
Size (Not Relevant: All projects in OU are of small / medium in nature. the process followed is not influenced by the size of the project)
Organizational Structure (Not Relevant: The organization is a flat structure. The process followed is not influenced by the organizational structure)
Type of Work: There are two types of projects running in OU. Development projects and Maintenance projects. The process followed is slightly varied by the type of project |
| Sampling Factor Values: |
Development (Type of Work): The nature of work is development
Maintenance (Type of Work): The nature of work is maintenance |
| Subgroups: |
CMGDEVP: Development and enhancement projects at CMG online.
13 People, 2 Basic Units
– Development
CMGMAINT: Maintenance projects at CMG online
5 People, 1 Basic Units
– Maintenance |