- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All projects in the OU are executed at single location. Hence location is not an influencing factor.)
Customer (Not Relevant: Projects are executed for multiple customers. However projects in the OU follow Optimize IT Systems defined QMS processes and tools. The standard processes are not impacted based on customer. Hence customer is not an influencing factor.)
Size (Not Relevant: Optimize IT Systems processes do not vary and do not differentiate projects based on size. There is no variation in the work performed by the projects based on the team size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: IT Services is organized as a single unit. Projects are executed in the same unit. Hence organizational structure does not influence process.)
Type of Work: (Relevant: Type of work i.e. Software Application Development / Software Maintenance & Support influences the process. Design, and Release processes are impacted by Type of Work.)Sampling Factor Values: AD (Type of Work): Projects of Software Application Development in nature.
M&S (Type of Work): Projects of Software Maintenance & Support in nature.Subgroups: IT-AD: This subgroup is responsible for development of software applications. Scope of Development includes Requirements Gathering, Technical Design, Test Case Design, Coding, System & Integration Testing, Build, User Documentation and Manage Changes to requirements.
25 People, 3 Basic Units
– AD
IT-M&S: This subgroup is responsible for issue / bug fixing, handling change requests and improvement of applications.
9 People, 1 Basic Units
– M&S