| Sampling Factors: |
Location (Not Relevant: All project work is performed and managed at the organization’s headquarters in Columbia, MD and at a client site in Baltimore, MD. No difference in process implementation was identified relative to project location.)
Customer (Not Relevant: The single project in the organizational unit performs work for a government agency)
Size (Not Relevant: There is currently one project in the organizational unit)
Organizational Structure (Not Relevant: The project and support functions operate within the same OptumServe organizational unit and report to the same senior management; no difference in process implementation was determined.)
Type of Work (Not Relevant: This is a single project appraisal.)
Single Subgroup: The organizational unit includes one services project |
| Sampling Factor Values: |
All projects (Single Subgroup): All OptumServe services projects
No projects (Single Subgroup): Null value to enable SAS entry |
| Subgroups: |
OptumServe Service Projects: All projects in the single subgroup
80 People, 1 Basic Units
– All projects |