| Sampling Factors: |
Location (Not Relevant: All development work is done at same location & does not affect process performance.)
Customer: There are two types of customers, Government departments & Private organizations.
Size (Not Relevant: Projects are of similar type and do not affect process performance.)
Organizational Structure (Not Relevant: Organization structure is same for all projects & & does not affect process performance.)
Type of Work (Not Relevant: Projects works are of similar type and do not affect process performance.) |
| Sampling Factor Values: |
Government department (Customer): Projects developed for Government departments
Private organization (Customer): Projects developed for Private organizations. |
| Subgroups: |
G1: Projects for Government departments as information technology (IT) system
19 People, 2 Basic Units
– Government department
G2: Projects for Private organization as information technology (IT) system.
14 People, 2 Basic Units
– Private organization |