| Sampling Factors: |
Location (Not Relevant: Location is not a determining or distinguishing factor affecting the implementation or performance of work because there is only one development / service method. Even there are members of the same development team in different locations.)
Customer (Not Relevant: Customer is not a determining or distinguishing factor affecting the implementation or performance of work because Grupo Solutio establishes the method, because it assumes the risk of the project or the service.)
Size: Relevant: Work is performed differently based on the size of the software project (maintenance requests). Minor changes (less than 100 hours) are managed as maintenance activities inside a maintenance software service, while others are considered new or enhancement software development projects.
Organizational Structure: Relevant: Organizational Structure is a determining or distinguishing factor affecting the implementation or performance of work because there is IT Infrastructure Department (Services) and a Development Department (Software).
Type of Work: Relevant: Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering the following types of work: Software Development, IT Infrastructure Monitoring and Support, IT Consulting, Quality Assurance, Cloud & Virtualization, BI / Big Data and Outsourcing. |