| Sampling Factors: |
Location (Not Relevant: Projects are staffed with virtual team members across the country. Same processes and tools are used.)
Customer: Multiple government clients are represented.
Size (Not Relevant: Projects are similarly sized. Same process and tools are used.)
Organizational Structure (Not Relevant: Reporting structure aligns to customer and any changes are more a factor of the customer over the reporting structure.)
Type of Work: Different processes are used because of the type of work. |
| Sampling Factor Values: |
Medicare (Customer): Projects in support of the Medicare customer
Non-Medicare (Customer): Projects supporting other USPS customers besides Medicare
AMS (Type of Work): Application Maintenance and Support work
Development (Type of Work): Full product development work |
| Subgroups: |
Medicare AMS: Application Maintenance and Support work for Medicare Programs
149 People, 2 Basic Units
– Medicare
– AMS
Medicare Development: Development programs in support of Medicare customer
173 People, 2 Basic Units
– Development
– Medicare
Non-Medicare Development: Development work in support of Non-Medicare clients
11 People, 1 Basic Units
– Non-Medicare
– Development |