| Sampling Factors: |
Location (Not Relevant: The entire organization operates as a remote group, therefore location is not a factor.)
Customer (Not Relevant: There is one primary customer, CMS.)
Size (Not Relevant: The size of the service or projects are not a factor because the same processes are followed for all services. Projects are a delivery mechanism for some services but don”t encompass the entire services lifeycle. They are sampled as a part of the life cycle for some PAs.)
Organizational Structure: Fee For Service and Web Hosting are the primary vertical organizatonal structures which deliver services directly to customers.
Type of Work (Not Relevant: The type of work is not a factor because the same processes are followed for services and projects across the organization.) |
| Sampling Factor Values: |
Web hosting (Organizational Structure): Services and projects performed through the Web Hosting group.
Fee for Services (Organizational Structure): Services and projects performed through the Fee for Service group. |
| Subgroups: |
FFS: Fee For Services services and projects performed for CMS customer
82 People, 13 Basic Units
– Fee for Services
WH: Web Hosting services and projects performed for the CMS client
19 People, 2 Basic Units
– Web hosting |