| Sampling Factors: |
Location (Not Relevant: All services are done in Casa Nearshore site so there is no specific development or way of working according to location.)
Customer (Not Relevant: There is a specific agreement for a customer but this factor is already covered by type of work factor.)
Size (Not Relevant: There is no specific development or way of working according to project size.)
Organizational Structure: BDSI is organized in 3 operational domains (ID / MS / STAIRS) with a dedicated management that could impact the way of working.
Type of Work: BDSI provides 3 types of set of services to its customers that could impact the way of working: • Standard IT maintenance services (main activity) • Infrastructure services • Production monitoring services |
| Sampling Factor Values: |
MS (Organizational Structure): Maintenance & Support domaine
STAIRS (Organizational Structure): Infrastructure & Telecom domain
ID (Organizational Structure): Integration & Development domain
Standard services (Type of Work): Standard IT maintenance services (main activity)
Infrastructure services (Type of Work): Infrastructure & telecom services
Production services (Type of Work): IT production monitoring services |
| Subgroups: |
ID – Std: Standard services provided by ID
92 People, 4 Basic Units
– ID
– Standard services
MS – Std: Standard services provided by MS
59 People, 3 Basic Units
– Standard services
– MS
MS – Prod: Production monitoring services provided by MS.
15 People, 1 Basic Units
– MS
– Production services
STAIRS – Infra: Infrastructure & Telecom services provided by STAIRS
18 People, 1 Basic Units
– STAIRS
– Infrastructure services |