| Sampling Factors: |
Location (Not Relevant: all services are done in Casa Nearshore site so there is no specific development or way of working according to location)
Customer (Not Relevant: there is a specific agreement for a customer but this factor is already covered by type of work factor)
Size (Not Relevant: there is no specific development or way of working according to project size)
Organizational Structure: BDSI is organized in 3 operational domains (ID / MS / STAIRS) with a dedicated management that could impact the way of working
Type of Work: BDSI provides 3 types of set of services to its customers that could impact the way of working: Standard IT maintenance services (main activity), Infrastructure services and Production monitoring services |
| Sampling Factor Values: |
MS (Organizational Structure): Maintenance & Support Domain
STAIRS (Organizational Structure): Infrastructure & Telecom Domain
ID (Organizational Structure): Integration & Development Domain
Standard Services (Type of Work): Standard IT maintenance services
Infrastructure services (Type of Work): Infrastructure and telecom services
Production Services (Type of Work): IT production monitoring services |
| Subgroups: |
ID-Standard: Standard IT services provided by ID
103 People, 4 Basic Units
– ID
– Standard Services
MS-Standard: Standard IT services provided by MS
40 People, 3 Basic Units
– Standard Services
– MS
MS-Production: Production monitoring services provided by MS
20 People, 1 Basic Units
– MS
– Production Services
STAIRS-Infra&Telecom: Infrastructure & telecom services provided by STAIRS
22 People, 1 Basic Units
– STAIRS
– Infrastructure services |