- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The appraisal covers only the projects managed from Hong Kong locations. Though resources are spread across locations, the management is from HK using same set of processes. Hence this is not considered as relevant.) Customer (Not Relevant: The underlying process is based on the PCCW QMS that is common for all the customers. Hence this is not considered as relevant.)
Size (Not Relevant: The service projects are of FTE ranging from 3-16 and hence there is no significant difference in the process due to size. Hence this is not considered as relevant sampling factor.)
Organizational Structure: Managed Service department projects are considered.
Type of Work (Not Relevant: Appraisal is specifically for Services activities and hence this is not considered as sampling factor.)
Sampling Factor Values: Managed Services (Organizational Structure): Managed Services is the unit under which the application management and infrastructure services are executed. Non MS projects (Organizational Structure): No projects for this sampling factor.
Subgroups: MS: Application Management and Infrastructure services managed under Managed Services unit.
31 People, 4 Basic Units
– Managed Services