| Sampling Factors: |
Location (Not Relevant: No difference based on location.)
Customer (Not Relevant: Difference captured under org structure.)
Size (Not Relevant: No difference based on size of projects (if they meet the size requirement to be a project).)
Organizational Structure (Not Relevant: The same processes are used across all Medicare Delivery Organizations and projects.)
Type of Work: Differences in processes for different types of work performed – maintenance, operations support and other types. |
| Sampling Factor Values: |
Medicare Maintenance (Type of Work): Medicare software maintenance projects.
Medicare Operational Support (Type of Work): Operational support for medicare projects.
Medicare Other (Type of Work): Other medicare projects.
Mid-Range (Type of Work): Mid-Range hosting
Mainframe (Type of Work): Mainframe hosting |
| Subgroups: |
Med Maint: Medicare Maintenance projects
209 People, 2 Basic Units
– Medicare Maintenance
Med OS: Medicare Operational Support
72 People, 2 Basic Units
– Medicare Operational Support
Med Other: Medicare Other Projects
75 People, 1 Basic Units
– Medicare Other
Mid-Range: Mid-Range Hosting service
6 People, 1 Basic Units
– Mid-Range
Mainframe: Mainframe hosting service
44 People, 4 Basic Units
– Mainframe |