| Sampling Factors: |
Location (Not Relevant: Due to the legacy nature of some of the tasks, some resources are located in other areas besides the main location in Denver CO. However, these are nonetheless integrated team members and their location does not have a notable distinguishing effect on process implementation and performance.)
Customer (Not Relevant: Although each customer tends to have its own preferences relating to details such as progress report formats, information, and frequency, the customer does not have a significant influence on how processes are implemented or performed within the organizational unit.)
Size (Not Relevant: Generally, the size of the effort or task order request does not significantly influence how processes are implemented and performed. This is a comparatively small group that works from the same set of organizationally standard processes and assets.)
Organizational Structure (Not Relevant: The organizational unit has a relatively flat management structure. Therefore organizational structure does not cause significant variations in the performance of processes.)
Type of Work: Generally the type of work requested by the customer organization can be viewed as either service-intensive (such as help desk related requests and efforts) or development intensive (such as new development and major legacy upgrades). This can noticeably influence which processes are most prevalent and how they are performed. |
| Sampling Factor Values: |
Development-Intensive (Type of Work): Efforts are considered development-intensive when the primary focus is on new systems development, or on significant efforts relating to upgrading legacy systems.
Service-Intensive (Type of Work): Efforts are considered service-intensive when originating via the help-desk environment, and when generally performed, tracked, and controlled and otherwise highly influenced by the help-desk related systems and processes. |
| Subgroups: |
Development Intensive: Efforts are considered development-intensive when the primary focus is on new systems development, or on significant efforts relating to upgrading legacy systems.
14 People, 4 Basic Units
– Development-Intensive
Service Intensive: Efforts are considered service-intensive when originating via the help-desk environment, and when generally performed, tracked, and controlled and otherwise highly influenced by the help-desk related systems and processes.
7 People, 3 Basic Units
– Service-Intensive |