| Sampling Factors: |
Location (Not Relevant: All projects are working in the same location in Rome, and OSSP applies to all premises with no tailoring based on location, so this is not a relevant sampling factor.)
Customer (Not Relevant: Standard processes defined at organization level are uniformly implemented across every customer to ensure consistent outcome in quality and customer experience.)
Size (Not Relevant: All projects are not significantly different in size (the way to work is independent of the size of the projects), so this is not a relevant sampling factor.)
Organizational Structure (Not Relevant: All projects are working under the same organization and management structure, so organizational structure is not a relevant sampling factor.)
Type of Work: Projects are based on different types of work: Software Development and Services. |
| Sampling Factor Values: |
Software Development (Type of Work): Development of software applications to meet specific needs of a specific client/business. Development is based on identification of required software (e.g. new customer/business requirements), analysis of software requirements, detailed specification of the software requirements, software design, coding, testing and maintenance (bug fixing).
Services (Type of Work): Provision of help desk and maintenance services on customer ICT. The service is based on the identification of service requirements; service capacity management; accident and problem management; service continuity management. |
| Subgroups: |
SG1: Development of software applications to meet specific needs of a specific client/business. Development is based on identification of required software (e.g. new customer/business requirements), analysis of software requirements, detailed specification of the software requirements, software design, coding, testing and maintenance (bug fixing).
10 People, 2 Basic Units
– Software Development
SG2: Provision of help desk and maintenance services on customer ICT. The service is based on the identification of service requirements; service capacity management; accident and problem management; service continuity management.
10 People, 1 Basic Units
– Services |