| Sampling Factors: |
Location (Not Relevant: All the applications are developed at one location, i.e. Jakarta city only.)
Customer (Not Relevant: Work is not performed differently based on the customer served by that work. Same processes are used for software development and support & maintenance projects respectively regardless of the type of customers being served)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. Most of the projects in the company are small/medium size)
Organizational Structure (Not Relevant: Work is not performed differently based on the organizational structure. All software development work is performed in the IT Operations Department)
Type of Work: Work is performed differently based on the type of the work. Most of the work are • Software Application Development • Software Application Maintenance |
| Sampling Factor Values: |
Software Application Development (Type of Work): To develop the software application for the customer in the field of financial and banking sector according to the specific requirements
Software Application Maintenance (Type of Work): To modify and update/upgrade software application after delivery/deployment to correct faults, to add new features and to improve performances. Also involved activities in system integration and system migration |
| Subgroups: |
Software Application Development: To develop the software application for the customer in the field of financial and banking sector according to the specific requirements
66 People, 20 Basic Units
– Software Application Development
Software Application Maintenance: To modify and update/upgrade software application after delivery/deployment to correct faults, to add new features and to improve performances. Also involved activities in system integration and system migration
21 People, 5 Basic Units
– Software Application Maintenance |