| Sampling Factors: |
Location (Not Relevant: Not relevant. Single location (Noida) is in scope)
Customer (Not Relevant: Not relevant. Customers do not influence how processes are implemented or performed)
Size (Not Relevant: Not relevant. Development projects are of similar size. For the maintenance projects the team size is proportional to the number or modules to be maintained and similar processes are followed for these.)
Organizational Structure: Relevant. There are two groups – Software solutions and BPS and this has a bearing on processes implemented
Type of Work: Relevant. there are development and maintenance type projects and this has a bearing on processes implemented |
| Sampling Factor Values: |
Software Solutions (Organizational Structure): Software development, enhancement and maintenance
BPS (Organizational Structure): Business Process Solutions
Development (Type of Work): Software development
Maintenance (Type of Work): Maintenance work |
| Subgroups: |
G1: S/W Solns – Dev: Software Solutions -development
27 People, 2 Basic Units
– Software Solutions
– Development
G2: S/W Solns – Maint: Software Solutions – Maintenance
28 People, 4 Basic Units
– Software Solutions
– Maintenance
G3: BPS-Dev: Business Process Solutions-Development
8 People, 1 Basic Units
– BPS
– Development |