| Sampling Factors: |
Location (Not Relevant: All work is done in Qingdao using the same processes)
Customer (Not Relevant: All work for different customers use the same set of processes)
Size (Not Relevant: Projects are of nearly the same size, and size does not affect processes used by projects)
Organizational Structure (Not Relevant: All departments use the same set of organizational processes for new development and for maintenance)
Type of Work: There are some differences between new development work and maintenance- update and upgrade work |
| Sampling Factor Values: |
New development (Type of Work): Develop systems to support customer platforms and information needs
Maintenance, Update and Upgrade (Type of Work): Upgrade existing functions to meet new regulations, and requirements; add new functions |
| Subgroups: |
New Development: New systems and software development
30 People, 3 Basic Units
– New development
Maintenance: Updates and upgrades for existing software
24 People, 2 Basic Units
– Maintenance, Update and Upgrade |