| Sampling Factors: |
Location (Not Relevant: Location has been considered Not Relevant because all the software development and maintenance activities are performed in Qingdao)
Customer (Not Relevant: Customer has been considered Not Relevant because software development and maintenance processes used are the same for all the customers)
Size (Not Relevant: Size has been considered Not Relevant because projects use the same processes whatever the size of the application)
Organizational Structure (Not Relevant: Organizational Structure has been considered Not Relevant because all the work is performed in the Research and development department)
Type of Work: Type of work has been considered Relevant because activities performed differ in the case of new development or maintenance. The processes of RD, TS and VAL might be differed |
| Sampling Factor Values: |
Software development (Type of Work): Activities for development of new applications
Maintenance (Type of Work): Activities to maintain, correct or make evolve previously developed software applications |
| Subgroups: |
Software development group: Development projects using the full range of the organizations processes for the customer”s customization
10 People, 2 Basic Units
– Software development
Maintenance group: Maintenance projects using a subset of organizational processes for upgrade the product
6 People, 1 Basic Units
– Maintenance |