| Sampling Factors: |
Location (Not Relevant: same process)
Customer (Not Relevant: same process)
Size (Not Relevant: same process)
Organizational Structure (Not Relevant: same process)
Type of Work: DEV: agile vs classical work approach SVC: one team for 1st and one for 2nd level support |
| Sampling Factor Values: |
DEV: agile (Type of Work): DEV: agile work approach
DEV: classical (Type of Work): DEV: classical work approach
SVC: support L1 (Type of Work): 1st level support team
SVC: support L2 (Type of Work): SVC: 2nd level support team |
| Subgroups: |
DEV: classical: DEV: classical
33 People, 3 Basic Units
– DEV: classical
DEV: agile: DEV: agile
150 People, 8 Basic Units
– DEV: agile
SVC L1: SVC 1st level support
35 People, 1 Basic Units
– SVC: support L1
SVC L2: 2nd level suppor team
13 People, 1 Basic Units
– SVC: support L2 |