| Sampling Factors: |
Location (Not Relevant: All BU operate from one location hence location may not influence the process implementations)
Customer: Three Bus offer service to two different type of customers hence this could influence process implementation
Size (Not Relevant: The size of the BUs may influence the process implementation. However, this factor is similar to the “Customer” factor)
Organizational Structure (Not Relevant: All BUs report to Director Operations of the organization, hence may not influence the process implementation)
Type of Work (Not Relevant: All three BU s are using similar type of work hence may not influence the process implementations) |
| Sampling Factor Values: |
C1 (Customer): Insurance Domain Project
C2 (Customer): Telecommunication Domain Project |
| Subgroups: |
ID: Two Projects are developed for Insurance Domain Customer
8 People, 2 Basic Units
– C1
TD: One Project is developed for Telecommunication Customer
4 People, 1 Basic Units
– C2 |