| Sampling Factors: |
Location (Not Relevant: Organization has a defined set of standard processes to be followed independent of the location where projects are to be followed i.e. Mumbai and Bangalore, Centralized P&Q is responsible for its development and deployment across locations. Project execution and governance structure is consistent across locations and report to same senior management. Hence this was not considered as relevant sampling factor.)
Customer: Projects executed use customer specific tools for performing service delivery activities which can have an impact on process performance. Hence this was considered as critical factor.
Size (Not Relevant: Similar governance and team structure practiced in projects and does not vary depending on size. Hence size was not observed to be a critical factor.)
Organizational Structure (Not Relevant: Project managers and other participants follow the same standard process and report to same senior management. The organizational structure does not drive a different process to be followed.)
Type of Work (Not Relevant: All projects in OU perform similar type of work i.e. application support services. Hence this was not considered for sampling factor.) |
| Sampling Factor Values: |
Customer Group 1 (Customer): Projects executed for specific account using customer specific tools and SLAs
Customer Group 2 (Customer): Projects executed for specific account using customer specific tools and SLAs
Customer Group 3 (Customer): Projects executed for specific account using customer specific tools and SLAs
Customer Group 4 (Customer): Projects executed for specific account using customer specific tools and SLAs |
| Subgroups: |
G1: All projects executed for this specific customer
19 People, 2 Basic Units
– Customer Group 1
G2: All projects executed for this specific customer
13 People, 1 Basic Units
– Customer Group 2
G3: All projects executed for this specific customer
10 People, 1 Basic Units
– Customer Group 3
G4: All projects executed for this specific customer
22 People, 1 Basic Units
– Customer Group 4 |