| Sampling Factors: |
Location (Not Relevant: All teams base on the same location, which doesn”t impact on work performed differently.)
Customer: There are two types of customer: Government & Enterprises
Size (Not Relevant: The size of all BUs is similar that 7-10 people, which doesn”t lead to the work performed in differences.)
Organizational Structure (Not Relevant: Only one software development Department: R&D Center. The work is performed following the similar processes.)
Type of Work (Not Relevant: No differences in type of work as all BUs are customized products development.) |
| Sampling Factor Values: |
Government (Customer): Customers are from government.
Enterprise (Customer): Customers are from enterprises. |
| Subgroups: |
Government: Develop customized products for customers who are from government.
17 People, 2 Basic Units
– Government
Enterprise: Develop customized products for customers who are from enterprises.
15 People, 2 Basic Units
– Enterprise |