| Sampling Factors: |
Location (Not Relevant: There are two office locations, however, same people processes are followed across. Hence there is no bearing on the process execution.)
Customer (Not Relevant: Similar people process structure is followed for all customers and hence there is no bearing on process execution.)
Size: Size of the Account may have bearing on people process execution. Two sizes are considered Large account > 100 and Small account <>
Organizational Structure: IT and BPO Divisions in the organization may have some bearing on people process execution.
Type of Work (Not Relevant: Similar people processes are followed across and there is no bearing on process execution.) |
| Sampling Factor Values: |
Large (Size): Accounts With Team Size Greater Than 100
Small (Size): Accounts With Team Size Less Than 100
IT (Organizational Structure): IT Accounts
BPO (Organizational Structure): BPO Accounts |
| Subgroups: |
G1: IT Accounts With More Than 100 Team Members
549 People, 4 Basic Units
– Large
– IT
G2: IT Accounts With Less Than 100 Team Members
295 People, 4 Basic Units
– IT
– Small
G3: BPO Accounts With More Than 100 Team Members
679 People, 3 Basic Units
– BPO
– Large |