| Sampling Factors: |
Location (Not Relevant: Application development services are delivered in one location.)
Customer: There are two types of customers. Applications are implemented for internal and external users.
Size (Not Relevant: Project size is in between 7 to 12 people.)
Organizational Structure (Not Relevant: Application implementation services are delivered by R&D Center. There is no other department deliver implementation services.)
Type of Work (Not Relevant: All works are application implementation services.) |
| Sampling Factor Values: |
Internal Customer (Customer): Application is implemented for internal users or for the section to implement for external customers.
External Customer (Customer): Application is implemented for external customers based agreed contract term and condition. |
| Subgroups: |
Internal Customer: Applications are implemented for internal users or for the section to implement for external customers.
8 People, 1 Basic Units
– Internal Customer
External Customer: Customers are from external. Applications are implemented for external customers based contract agreement.
23 People, 3 Basic Units
– External Customer |