Renault Nissan Technology & Business Centre India Priva

cmmirz

10年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Services are delivered at single location viz. RNTBCI, Chennai. Hence location is not an influencing factor.) Customer (Not Relevant: Services are delivered for Renault and alliance companies. However process followed by service groups is consistent across types of services, irrespective of customer. Hence customer is not an influencing factor.) Size (Not Relevant: Service groups in the OU are of similar size. Hence size is not an influencing factor.) Organizational Structure (Not Relevant: OU is organized as a single unit and services are delivered in the same unit. Hence organizational structure is not an influencing factor.) Type of Work: (Relevant: Four different types of services (HR, Finance & Accounts, Translation and Sales & Marketing) are delivered and the type of service influences the process. Hence type of work is an influencing factor.)
Sampling Factor Values:	HR (Type of Work): Human Resources related services. F&A (Type of Work): Finance & Accounts related services. Trl (Type of Work): Translation related services. S&M (Type of Work): Sales & Marketing related services.
Subgroups:	GBS – HR: GBS – HR subgroup is responsible for updating to employee’s employment and personal details in SAP under MDM platform. The transactions are classified into Level 1 & 2. Level 1transactions include Hiring, Exit, Expat, and Reporting, Designation & Department changes, Entity transfer and Bank details updates. Level 2 transactions include Cost Centre, Email, and Contact no, ID proof, Address Proof, Education, Address and other. 13 People, 2 Basic Units – HR GBS – F&A: GBS – F&A subgroup is involved in forwarding the supplier invoice copies to scanning center, integrating documents scanned in workflow (Bill Manager, MIR6 & EFF), Daily basis allocation and monitoring on correct handling of invoice treatment as per SLA, follow-up with validators and onshore team for pending invoices in workflow. Quality control is in place to identify the errors and fix internally. 102 People, 5 Basic Units – F&A GBS – Trl: GBS – Trl subgroup caters to the translation requirements of all Renault / Nissan entities. 16 People, 1 Basic Units – Trl GBS – S&M: GBS – S&M subgroup is responsible for analyzing all the versions, options & packs offered for the client in line with the CARP rules and work for reduction in diversity. Diversity committee takes place every quarter and all extractions to be run quarterly. 3 People, 1 Basic Units – S&M