| Sampling Factors: |
Location (Not Relevant: All projects in both sites in São Paulo (CENESP and Paulista) are using the same process)
Customer (Not Relevant: There are no process variations considering clients (all financial companies))
Size (Not Relevant: There is no difference in process by project size (all full cycle))
Organizational Structure (Not Relevant: All projects in same structure (Operations area))
Type of Work: There are Mainframe and Web projects |
| Sampling Factor Values: |
Mainframe (Type of Work): Projects using mainframe technologies
Web (Type of Work): Projects web focused, using mainly Java and .Net |
| Subgroups: |
S1: Mainframe projects
4 People, 1 Basic Units
– Mainframe
S2: Web projects
19 People, 5 Basic Units
– Web |