| Sampling Factors: |
Location (Not Relevant: There is only one location in appraisal scope)
Customer: There are two types of customers – Internal and commercial
Size (Not Relevant: All projects are similar in size in terms of number of staff)
Organizational Structure (Not Relevant: all projects follow same uniform organizational structure)
Type of Work: There are two types of work – software development and maintenance |
| Sampling Factor Values: |
Commercial (Customer): Corporate customers
Internal (Customer): Internal Ricoh users
development (Type of Work): software development and enhancement projects
Maintenance (Type of Work): software maintenance involving change requests |
| Subgroups: |
SG1: Commercial software development
18 People, 4 Basic Units
– Commercial
– development
SG2: Internal development
7 People, 1 Basic Units
– development
– Internal
SG3: Internal Maintenance
6 People, 1 Basic Units
– Internal
– Maintenance |