| Sampling Factors: |
Location (Not Relevant: Ricoh’s policy and main goal was to develop a common and homogeneous methodology for the whole company, independently of where they are based. That’s why we considered location as no relevant sampling factor.)
Customer (Not Relevant: All Ricoh projects are developed from Ricoh’s offices so they are able to use their methodology. Sometimes the client ask to use theirs, but in this cases the SEPG Group (Compliance Group in Ricoh’s terminology) allows that only when it covers all the main points and if not the projects need to do a delta to cover with their methodology. That’s why we did not consider customer as a relevant sampling factor.)
Size (Not Relevant: The methodology does not distinguish size or has any tailoring for small or large projects. All projects need to perform the same activities independently of size. That is why size was not considered as a relevant factor.)
Organizational Structure (Not Relevant: Organizational structure is not a relevant factor, because all projects and processes are under Ricoh”s Organizational Structure.)
Type of Work: The type of work is a relevant sampling factor because the quality system describes different tools, methods and documentation to be used depending on the type of work (New development or Application Management). |
| Sampling Factor Values: |
New Development (Type of Work): Any task or project estimated over 160 hours of effort excluded corrective maintenance.
Application Management (Type of Work): Any task or project estimated underneath 160 hours of effort excluded corrective maintenance. |
| Subgroups: |
New Development: Any task or project estimated over 160 hours of effort excluded corrective maintenance.
120 People, 28 Basic Units
– New Development
Application Management: Any task or project estimated underneath 160 hours of effort excluded corrective maintenance.
221 People, 37 Basic Units
– Application Management |