| Sampling Factors: |
Location (Not Relevant: Is not relevant as Service Projects are at various locations but managed from McLean, VA office.)
Customer (Not Relevant: There is no influence by customer to define customer specific process and Processes which are implemented is essentially same for all the customers, so customer is not a relevant sampling factor.)
Size (Not Relevant: The business activities and processes in the OU are not differentiated by team size.)
Organizational Structure (Not Relevant: Organizational structure is not relevant as all projects follow the same organizational processes and structure.)
Type of Work: Work performed differently for “Data Entry and Validation” and “Logistics and Delivery” |
| Sampling Factor Values: |
Data Entry and Validation (DEV) (Type of Work): The scope of work is limited to providing data entry and validation work to customers
Logistics and Delivery (L&D) (Type of Work): The scope of work is to providing logistics and delivery work to customers |
| Subgroups: |
SG 1: Service Lifecycle activities covering “USPTO Data Entry and Validation” processes
51 People, 2 Basic Units
– Data Entry and Validation (DEV)
SG 2: Service Lifecycle activities covering “FAA logistics and delivery” processes
41 People, 3 Basic Units
– Logistics and Delivery (L&D) |