| Sampling Factors: |
Location (Not Relevant: Location as a factor may not influence since both BUs operate from the same location)
Customer (Not Relevant: Customer as a factor could influence the implementation, however this factor is redundant to the “Type of work” factor)
Size (Not Relevant: The size of the BUs may not influence the process implementation since both BUs are of similar size)
Organizational Structure (Not Relevant: This factor may influence the process implementation, however, this factor is redundant to the “Type of Work” factor)
Type of Work: One DEV BU and one SVC BU. They follow different Life Cycles. This factor could influence the process implementation |
| Sampling Factor Values: |
Development (Type of Work): Development BU
Services (Type of Work): Services BU |
| Subgroups: |
DEV: Software Development
8 People, 1 Basic Units
– Development
SVC: Staffing Services
10 People, 1 Basic Units
– Services |