| Sampling Factors: |
Location (Not Relevant: Just one location)
Customer (Not Relevant: All customers are similar (governement) and all services are performed following the same tools and internal processes (not depend of customer))
Size (Not Relevant: All services are executed always for fixed number of people using the same processes and tools. The teams are usually 6 – 25 people.)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work (Not Relevant: All staff on OU execute the same type of working using the same internal process.)
all: all BU and services is included |
| Sampling Factor Values: |
ALL (all): all services and BUS
None (all): none services and Bus |
| Subgroups: |
All: All services
50 People, 4 Basic Units
– ALL |