| Sampling Factors: |
Location (Not Relevant: There is only one location in Bogotá.)
Customer (Not Relevant: RSN development and support software related with their InformaWEB ERP solution.)
Size (Not Relevant: All projects are similar in size.)
Organizational Structure (Not Relevant: Only one unit (Operation Unit).)
Type of Work: Support and Assistance, Design and Development, Training-Consulting, Installing and configuring servers. The Training-Consulting, Installing and configuring servers are out of scope of Scampi A. |
| Sampling Factor Values: |
Support and Assistance (Type of Work): Support and Assistance
Development and Implementation (Type of Work): Development and Implementation |
| Subgroups: |
Development and Implementation: Data migration, user testing, training, development of new requirements or modules included within the scope of each project
5 People, 2 Basic Units
– Development and Implementation
Support and Assistance: Review and evaluate customer and user applications for product improvement: – Develop approved enhancements between the client and RSN – Fix bugs
6 People, 3 Basic Units
– Support and Assistance |