| Sampling Factors: |
Location (Not Relevant: The OU has only one site)
Customer (Not Relevant: Internal use for the bank only)
Size (Not Relevant: Same process for all sizes)
Organizational Structure (Not Relevant: All projects in same department structure, working according to same process)
Type of Work: Maintenance/Upgrade and New Development |
| Sampling Factor Values: |
Development (Type of Work): Development Projects
Maintenance/Upgrade (Type of Work): Maintenance/Upgrade Projects |
| Subgroups: |
Upgrade/Maintenance Projects: Upgrade/Maintenance Projects
23 People, 2 Basic Units
– Maintenance/Upgrade
New Development Projects: New Development Projects
111 People, 7 Basic Units
– Development |